Refund & Return Policy
Effective Date: 15 July, 2026
At AERAA, we are committed to delivering premium-quality apparel. Every product undergoes a thorough quality inspection before dispatch. Please read our Refund & Return Policy carefully before placing an order.
1. Return Eligibility
Returns are accepted only under the following condition:
- The product has a manufacturing defect or was damaged before delivery.
We do not accept returns for:
- Incorrect size selection
- Change of mind
- Color preference
- Fit issues
- Personal preference
- Products purchased during sale or promotional offers (unless defective)
2. Mandatory Unboxing Video
To claim a return or replacement, a continuous, unedited unboxing video is mandatory.
The video must:
- Clearly show the sealed package before opening.
- Capture the complete unboxing process without cuts or pauses.
- Clearly display the defective or damaged product.
Claims submitted without an unboxing video will not be accepted.
3. Return Request Timeline
Any defective product must be reported within 48 hours of delivery.
Please email the following to info@aeraa.com
- Order Number
- Continuous unboxing video
- Clear photographs of the defect
- Brief description of the issue
Requests received after 48 hours may not be eligible for review.
4. Quality Verification
Once the returned item is received, our Quality Assurance team will inspect the product.
If the defect is verified, we will offer either:
- A replacement (subject to stock availability), or
- A full refund to the original payment method.
If no manufacturing defect is found, the return request will be rejected, and the product will be shipped back to the customer.
5. Refund Timeline
Approved refunds will be processed within 5–7 business days after successful quality verification.
The amount will be credited to the original payment method. Processing time may vary depending on your bank or payment provider.
6. Order Cancellation
Orders may be cancelled only before they are dispatched.
Once an order has been shipped, cancellation is not possible.
7. Return Shipping
For approved defective products, AERAA will arrange the reverse pickup or reimburse the return shipping charges, depending on the service availability in your location.
8. Contact Us
For any assistance regarding returns or refunds, please contact:
AERAA Customer Support
Business Hours
Monday – Friday
9:00 AM – 6:00 PM (GMT)
Important Notice
By placing an order on AERAA, you acknowledge that you have read and agreed to this Refund & Return Policy. Returns are accepted only for verified manufacturing defects, and a continuous unboxing video is mandatory for all return claims.