Shipping Policy

Effective Date: 15 July, 2026

At AERAA, we strive to deliver your order safely and on time. Please read our Shipping Policy to understand how we process and deliver your purchases.

1. Order Processing

Orders are processed within 1–2 business days after successful payment confirmation.
Orders placed on Sundays or public holidays will be processed on the next business day.
During sales, festive seasons, or new product launches, processing times may be slightly longer.

2. Shipping Coverage

AERAA currently ships across India.

For international shipping inquiries, please contact us at info@aeraa.com before placing your order.

3. Estimated Delivery Time

Estimated delivery timelines are:

Metro Cities: 2–5 business days
Other Cities & Towns: 3–7 business days
Remote Locations: 5–10 business days

Delivery timelines are estimates and may vary due to courier operations, weather conditions, public holidays, or other unforeseen circumstances.

4. Shipping Charges

Free Shipping on all prepaid orders above ₹1,999.
A standard shipping fee may apply to orders below the free shipping threshold.
Shipping charges, if applicable, will be displayed during checkout before payment.

5. Order Tracking

Once your order has been shipped, you will receive a confirmation via email or SMS containing your tracking details.

You can use the tracking number to monitor your shipment through our courier partner's website.

6. Delivery Attempts

Our courier partners will make multiple delivery attempts. If the order remains undelivered due to an incorrect address, unavailable recipient, or refusal to accept delivery, the shipment may be returned to us.

Additional shipping charges may apply for re-dispatch of such orders.

7. Address Changes

Shipping addresses cannot be changed once an order has been dispatched.

If your order has not yet been shipped, please contact us immediately, and we will do our best to accommodate your request.

8. Delayed Deliveries

While we work with trusted logistics partners, delivery delays may occur due to:

Severe weather conditions
Public holidays
Natural disasters
Government restrictions
Operational delays by courier partners
Incorrect or incomplete shipping information

AERAA is not liable for delays caused by circumstances beyond our reasonable control.

9. Damaged or Tampered Packages

If your package appears damaged or tampered with at the time of delivery:

Do not accept the package if it appears significantly damaged.
Record a continuous, unedited unboxing video if you choose to accept the package.
Contact us within 48 hours of delivery with your Order Number, photographs, and the unboxing video.

Please note that video proof is mandatory for any claim regarding damaged or defective products.